Shipping policy
Shipping Time: Please allow 1-2 business days for new orders to be processed and shipped out. In some cases, orders can take up to 48-72 business hours to ship. Orders are not processed or shipped on Saturdays or Sundays. Any orders placed with an expedited shipping method prior to 10am Central Time, will be shipped the same day, otherwise they will be shipped the following business day. Please contact us directly if an expedited order placed later in the day needs to be rushed.
Shipping Method: All packages are shipped via USPS or UPS. In the case of an order being placed with a Free Shipping promotion, we use the best choice shipping option, which can be different in certain scenarios. For any questions, please contact us anytime during regular office hours of Monday-Friday, 9am-5pm CST, or add a note in the comments section of your order.
Delivery Time: We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by USPS, UPS, Fedex, DHL or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. In the case that a shipping courier experiences weather delays, the tracking number will provide updates and all the information about the delivery. TENS Pros is not responsible for late deliveries due to weather delays.
In the rare instance that a package is not delivered, or delivered to the wrong location, please call Customer Service within 15 days of the date you placed your order, so that we may file a claim with the appropriate courier, and follow up with you, in due time.
Holiday Delivery: Please allow an extra 1-2 business days for processing and shipping around major Holiday periods. We will do our absolute best to ship your order as fast as possible, but please note that there could be a slight delay.
Making Changes: Due to our fast shipping process, once an order has been shipped, it is not possible to change or cancel that order. Please order carefully and make sure your order is correct before payment. For any returns, please follow the return policy.
In the rare instance that a package is not delivered, or delivered to the wrong location, please call Customer Service within 15 days of the date you placed your order, so that we may file a claim with the appropriate courier, and follow up with you, in due time.
Holiday Delivery: Please allow an extra 1-2 business days for processing and shipping around major Holiday periods. We will do our absolute best to ship your order as fast as possible, but please note that there could be a slight delay.
Making Changes: Due to our fast shipping process, once an order has been shipped, it is not possible to change or cancel that order. Please order carefully and make sure your order is correct before payment. For any returns, please follow the return policy.